Edit Merchant Channel
Table of Contents
- 1. Feature Guide — Form Field Descriptions
- 2. FAQ — 5 FAQs + Important Notes
- 3. Related Features
1. Feature Guide
Each platform's shipping requirements change as your business evolves — a channel raises its expiration standard, needs a different shipping method, or pauses seasonally. This page lets you modify a channel's shipping rules in real time so the system settings stay in sync with actual needs. The fields are the same as Create Sales Channel, divided into Basic Info, Acceptance Settings, Order Processing Settings, and Shipping Rule Settings; changes take effect only after you click "Save" and apply only to subsequent orders.
Quick Jump: Basic Info | Acceptance Settings | Order Processing Settings | Shipping Rule Settings
1.1 Basic Info
Fields marked with * are required
| Field | How to fill in | Notes |
|---|---|---|
| *Channel Name | Modify the channel name | Must be unique within an account; after changing, confirm whether order import settings need to be updated too |
| Internal Name | Modify the internal reference name | Not shown on shipping documents |
| Enabled Status | Toggle switch | When disabled, this channel no longer appears in the channel menu for new orders and stops receiving imported orders |
| Product Mapping Rule | Switch between By SKU and By Barcode | Affects product mapping for new orders after the change |
| Order Template | Select from the list, leave blank for the system default | Specify only when this channel's shipping documents need a particular format |
1.2 Acceptance Settings
Inventory Settings
Fields marked with * are required
| Field | How to fill in | Notes |
|---|---|---|
| *Primary Inventory Type | Select from the list | The inventory type used first when shipping |
| Secondary Inventory Type | Select from the list, can be cleared | Used automatically when the primary is insufficient; once cleared, insufficient primary inventory means out of stock |
| Same Expiration Date | Toggle switch | When on, identical products in the same order must come from the same expiration batch |
Expiration Management
| Field | How to fill in | Notes |
|---|---|---|
| Expiration Mechanism | Choose No Expiration Control / By Days / By Ratio | Switching mechanisms changes the value fields below |
| Days Before Expiration | Enter days | Used when mechanism is "By Days"; also has Overseas Days Before Expiration |
| Expiration Ratio | Enter a percentage | Used when mechanism is "By Ratio"; also has Overseas Expiration Ratio |
| Tiered expiration rules | Modify or delete existing rules, or click "Add" to add a rule | Threshold values cannot be duplicated; duplicates prevent saving |
| Enable Last Shipped Expiration Check | Toggle switch | When on, the same product shipped to this channel can only have equal or longer shelf life |
1.3 Order Processing Settings
| Field | How to fill in | Notes |
|---|---|---|
| Allow Partial Allocation | Choose allow / disallow / unset | Unset uses your account's default value |
| Fulfillment Lot Policy | Select from the list | If unset, inherits the merchant setting |
| Auto Complete Fulfillment | Toggle switch | Auto-completes the fulfillment order after picking |
| Auto Recheck Inventory | Toggle switch | Automatically rechecks out-of-stock orders when inventory changes; once on, you can enter a priority, where a smaller number is higher priority |
1.4 Shipping Rule Settings
You can add, modify, or delete shipping conversion rules. Conditions can be Volume, Weight (kg), or Postal Code, switching the original shipping method to the target when the condition is met. At shipping time, the system checks the rules in order and stops at the first match.
The shipping method menu only lists shipping types linked to your account.
2. FAQ
Quick Jump: FAQ | Important Notes
2.1 FAQ
▪ Will changing settings affect existing orders?
No. Changes apply only to newly created orders afterward; existing orders keep their original allocation results.
▪ What happens to existing orders after disabling a channel?
They are unaffected and ship normally. Disabling only keeps the channel out of the channel menu for new orders and stops it from receiving imported orders. Switch it back to enabled when operations resume.
▪ Can I delete this channel?
No. The system doesn't support deleting sales channels, which preserves the channel attribution of historical orders. When no longer used, disable it instead.
▪ What does "Unsaved changes" mean when leaving the page?
It means you changed settings but haven't saved. Choosing "Leave" discards the changes; choosing "Stay" lets you keep editing.
▪ Why can't I save?
Check whether: the channel name is empty, it duplicates another channel, a tiered expiration rule threshold is duplicated, or the primary inventory type is unselected.
2.2 Important Notes
⚠️ Important Reminders
- Expiration and inventory type changes immediately affect allocation for subsequent new orders; assess the impact on shipping before adjusting.
- Tiered expiration rule thresholds cannot be duplicated; duplicates prevent saving.
- Save before leaving the page, or unsaved changes will be lost.
3. Related Features
| Feature | Description | Link |
|---|---|---|
| Sales Channels List | View all channels | Go |
| Sales Channel Detail | Review a channel's full settings | Go |
| Create Sales Channel | Create a new channel | Go |