EC Account Detail
Table of Contents
- Section 1: Features — Connection Info / Function Settings / Manual Sync Actions
- Section 2: FAQ — 6 questions + Notes
- Section 3: Related Features
Section 1: Features
The EC account detail page presents an account's integration status and settings in full: the left half is "Connection", the right half is "Settings". Beyond viewing, you can run several manual sync actions here (schedule fetch, sync mapped products, manual stock sync), as well as enter Edit or delete the account.
Quick Jump: Connection Info | Function Settings | Manual Sync Actions
1.1 Connection Info (left half)
Shows the account's basic details and integration credentials: the platform, Display Name, the bound sales channel, and the platform's integration info (key fields are masked to protect secrets). The tag in the top right shows the current connection status; for the meaning of the three states, see EC Integrations list.
When the account is "Disconnected", a red alert appears at the top of the page: authorization-based platforms offer a "Re-authorize" button, key-based platforms offer an "Edit" button, so you can restore the connection directly.
1.2 Function Settings (right half)
| Block | What It Shows |
|---|---|
| Order Fetching | Whether enabled, the configured fetch slots, and the next fetch time |
| Inbound Push | Whether enabled, the Push Percentage, the number of mapped products, and the last sync time |
| Shipping Type Mappings | The list mapping platform shipping codes to warehouse-side shipping methods |
Adjustments to these settings happen on the Edit page; the detail page is for viewing and running the manual syncs below.
1.3 Manual Sync Actions
The detail page offers three manual actions, shown depending on the account's status and settings:
| Action | When It Appears | Effect | Reversibility |
|---|---|---|---|
| Fetch Orders Manually | Connection healthy and order fetching enabled | Queues a fetch immediately, without waiting for the next scheduled slot | Just fetches earlier; no side effects |
| Sync Product Mappings | Connection healthy, inbound push enabled, and the platform supports it | Re-matches the relationship between platform products and warehouse products | Updates the mapping table only; doesn't touch stock |
| Manual Stock Sync | Connection healthy, inbound push enabled, and the platform supports it | Overwrites platform stock in batch with current warehouse stock, by push percentage | Directly rewrites platform stock; a confirmation dialog appears before it runs |
📌 Note: "Manual Stock Sync" differs from day-to-day inbound push — inbound push only increases platform stock on restock, while manual sync overwrites the platform's numbers in batch with current stock, suitable for a one-time correction when the figures don't match.
Section 2: FAQ
2.1 FAQ
▪ Why don't I see the "Fetch Orders Manually" button?
This button appears only when the account is "connection healthy" and "order fetching enabled". If the account is disconnected, restore the connection first; if order fetching is off, enable it on the Edit page.
▪ Could "Manual Stock Sync" mess up platform stock?
It overwrites the platform's numbers in batch with the warehouse's current actual stock, by push percentage. If the platform had stock from other channels (not managed by this system), the overwrite makes this system's numbers authoritative. So confirm the push percentage is correct before running; the system also shows a confirmation dialog for you to confirm again.
▪ What does "Sync Product Mappings" do?
It re-matches the relationship between platform products and warehouse-system products. After you add products on the platform or fix a platform SKU, run a manual sync so the mapping updates immediately, preventing orders from becoming unknown products for lack of a match. It only updates the mapping table, not stock.
▪ Is "No mapped products" normal?
When you've just enabled inbound push and haven't synced mappings yet, it shows no mappings. Click "Sync Product Mappings" once to build them. Some platforms use real-time lookups and don't store a mapping table; for these, no mapped-product count is shown, which is normal.
▪ The account is disconnected — do I fix it on this page?
The red alert at the top guides you: authorization-based platforms click "Re-authorize" to re-authorize; key-based platforms click "Edit" to enter Edit, update, and re-test the credentials.
▪ What happens when I delete the account?
The account is removed from the list, its product mapping data is cleared along with it, and this cannot be undone. Before deleting, confirm this platform's orders no longer need to be handled through the system.
2.2 Notes
⚠️ Important
- "Manual Stock Sync" overwrites platform stock in batch — confirm the push percentage is correct before running
- Deleting an account also clears its product mapping data and cannot be undone
- While an account is disconnected, orders stop importing — restore the connection promptly per the top alert
💡 Tip: When platform stock figures don't match the system, first confirm the push percentage and mapped products are correct, then run "Manual Stock Sync" once for a batch correction.
Section 3: Related Features
| Feature | Description | Link |
|---|---|---|
| EC Integrations (Edit) | Adjust the account's credentials and fetch, push, and shipping-mapping settings | Go |
| EC Integrations (List) | View and manage all EC accounts | Go |
| Platform API Logs | View this account's order-fetch and stock-push call records and failure reasons | Go |