Add Order
Table of Contents
- 1. Features — Basic Info / Receiver & Options / Items & Submit
- 2. FAQ — FAQ + Notices
- 3. Related Features
1. Features
When an order doesn't come in automatically from an e-commerce platform — for phone orders, offline transactions, or manual entries — you can create one here. After filling in the receiver info and items and submitting, the system checks inventory automatically, reserves stock, and the order then enters the shipping flow just like a platform-imported order.
Quick jump: Basic Info ｜ Receiver & Options ｜ Items & Submit
Fields marked with * are required
1.1 Basic Info
| Field | How to fill | Notes |
|---|---|---|
| *Order Number | Enter the order number; click the suggest button beside it to have the system generate one | The system checks for duplicates in real time; a duplicate blocks submission |
| Other Number | Enter a secondary reference number (e.g. platform order number) for internal reconciliation | Optional |
| *Shipping Type | Select a shipping method from the list | If the option is missing, set up shipping methods under "Data Management" first |
| *Sales Channel | Select the order's source channel from the list | If the option is missing, click the link in the dropdown to add one |
| Warehouse | Select the shipping warehouse | Only appears when you have multiple warehouses; a single warehouse is filled in automatically |
1.2 Receiver & Options
The receiver information section records who the package goes to and where:
Fields marked with * are required
| Field | How to fill |
|---|---|
| *Receiver Name | Enter the receiver's name |
| *Phone | Enter the receiver's contact phone |
| *Address | Enter the full delivery address; can be combined with the city and postal code fields above |
| Receiver's email, optional | |
| Convenience Store Code | For convenience-store pickup, enter the store code |
The options section on the right sets amounts and shipping conditions:
| Field | How to fill |
|---|---|
| *Total Price | Enter the order amount; defaults to 0 if left blank |
| *Currency | Select the currency; the merchant's default currency is filled in |
| COD | Check for cash on delivery; once checked, "*COD Amount" is required and cannot exceed the order amount |
| Urgent | Check to mark as urgent, prompting the warehouse to prioritize |
| Scheduled Shipping Date | Specify the desired ship date |
| Delivery Date / Delivery Time | The customer's specified delivery date and time slot |
1.3 Items & Submit
The items section requires at least one product before you can submit. Click "Add Item" to add items one by one, choose a product, enter its "Expected Quantity", and optionally fill in batch, expiration date, and other details.
Once complete, choose one of three submit options:
| Button | Result |
|---|---|
| Create Order | Creates a formal order; the system immediately checks inventory and enters the shipping flow, then jumps to the order details |
| Save as Draft | Saves as a draft order, processed later, with inventory not yet checked (good for awaiting payment confirmation or pre-orders) |
| Save and Add Another | Creates it and clears the form to stay on this page, convenient for creating multiple in a row |
2. FAQ
2.1 FAQ
▪ It says the order number is a duplicate and won't submit?
Each order number must be unique. The system checks as you type; if it shows a duplicate, change the number, or click the suggest button to have the system generate a unique one.
▪ What's the difference between "Create Order" and "Save as Draft"?
"Create Order" immediately checks inventory and starts the shipping flow; "Save as Draft" saves as a draft order without checking inventory, suitable when payment isn't confirmed yet or a pre-order needs delayed shipping. A draft only starts processing after it's converted to a formal order from the list later.
▪ What if I can't find the shipping method or sales channel to select?
That means the option isn't set up yet. Set up shipping methods under "Data Management" first; for sales channels, click the link in the dropdown to add one, then return to this page and refresh the dropdown.
▪ I checked cash on delivery but can't submit?
After checking "COD", "COD Amount" becomes required and cannot exceed "Total Price". Confirm the amounts are correct.
▪ Do I have to add items to create an order?
Yes. An order must contain at least one product before it can be submitted, otherwise the system prompts that products cannot be empty.
2.2 Notices
⚠️ Important reminders
- The order number, once created, is the order's identifier and must stay unique
- A formally created order reserves inventory immediately; if you don't want to occupy stock yet, save it as a draft instead
💡 Tip: When creating multiple orders in a row, use "Save and Add Another" to skip returning to the list and re-entering the add page each time.
3. Related Features
| Feature | Description | Link |
|---|---|---|
| Order List | View and manage all orders | Go |
| Order Details | View the full content of the order you just created | Go |
| Edit Order | Modify the content of an unshipped order | Go |