Out of Stock Products
Table of Contents
- 1. Use Cases — 2 common scenarios
- 2. Features — List Columns / Filters / Order Details
- 3. FAQ — 5 FAQs + Notices
- 4. Related Features
1. Use Cases
Quick Links: Check Shortage Impact ｜ Decide Whether to Replenish
Scenario 1: Find Which Orders a Shortage Affects
Situation: Orders show insufficient stock and you need to know which products are short and which orders are affected.
Steps:
- Open the out-of-stock products list
- Filter by SKU or Name to find the product
- Click the number in the "Order Count" column
- View all affected orders in the popup
Result: The list shows every order affected by the shortage, so you can follow up or coordinate with the 貨主.
Scenario 2: Decide Whether the Merchant Needs to Replenish
Situation: A product is short and you must decide between waiting for existing inbounds or asking the merchant for more stock.
Steps:
- Open the out-of-stock products list
- Sort by "Shortage Quantity" and start with the largest shortages
- Compare against the "In-Transit Qty" column
- If in-transit stock covers the shortage → wait for inbound; if not → ask the 貨主 to replenish
Result: Decisions are based on in-transit quantity, avoiding duplicate or missed replenishment.
2. Features
Orders can't ship? Check here which products are short, by how much, and how many orders are affected. Compare with the in-transit quantity to decide whether to ask the merchant for replenishment; click "Order Count" to see the affected orders. Once stock arrives, orders update when inventory is rechecked.
Quick Links: List Columns ｜ Filters ｜ Order Details
2.1 List Columns
| Column | Description |
|---|---|
| Name | Click to view the product detail |
| Merchant Name | Owning 貨主 |
| SKU | Unique product code |
| Barcode | For scanning |
| Brand | Product brand |
| Shortage Quantity | Total shortage across all out-of-stock orders (shown in red) |
| In-Transit Qty | Quantity on inbound orders not yet shelved (shown in green); use it to judge whether extra replenishment is needed |
| Order Count | Number of affected orders (click for details) |
| Activation Status | Whether the product is active |
Type the beginning of a SKU, Name or Barcode in the search box for a quick search.
2.2 Filters
| Filter | Description |
|---|---|
| SKU | Multiple values supported |
| Barcode | Multiple values supported |
| Merchant Name | Multi-select |
| Other Barcode | Filter by additional barcodes |
| Name | Keyword search |
| Brand | Multi-select |
| Activation Status | Filter Active or Inactive |
| Order Number | Multiple values supported |
| Order Date | Choose a date range |
| Order Placed At | Filter by when the customer placed the order |
| Channel | Multi-select |
| Item Note | Keyword search |
| Order Note | Keyword search |
2.3 Order Details Popup
Clicking "Order Count" opens a popup with:
- Order Number (click to open in a new tab)
- Shortage Quantity
- Created At
- Order Placed At
- Merchant Name
Search and sorting are supported.
3. FAQ
3.1 FAQ
▪ How is the shortage quantity calculated?
Shortage = ordered quantity − available stock. For example, if orders need 10 units but stock has 3, the shortage is 7.
▪ What does the in-transit quantity include?
Quantity on inbound orders that hasn't been shelved yet, including inbounds pending inspection, under inspection, inspected and being shelved. Use it to judge whether extra replenishment is needed.
▪ I clicked the order count but see no orders?
Check:
- Network connectivity
- Wait for data to load
- Orders already handled (canceled, or shipped after replenishment) may no longer appear
▪ How do I handle shortages efficiently?
Suggested flow:
- Sort by Shortage Quantity and start with the largest
- Compare with In-Transit Qty; if insufficient, ask the 貨主 to replenish
- Or coordinate with the 貨主 to adjust the orders
- After stock is shelved, use "Check Stock" on the order list to re-allocate
▪ Can I view shortages for a specific channel only?
Yes. Use the "Channel" filter to show only shortages from that channel's orders.
3.2 Notices
⚠️ Important
- Handle shortages promptly so orders don't stay blocked and affect the 貨主
- Review the shortage list regularly and plan replenishment ahead
- Filters affect what the order details popup shows
4. Related Features
| Feature | Description | Link |
|---|---|---|
| Order List | View all orders | Go |
| Inventory List | Check stock levels | Go |
| Product List | Manage products | Go |