Edit Order
Table of Contents
- 1. Use Cases — 5 common scenarios
- 2. Features — Editable Statuses / Editable Fields / Steps
- 3. FAQ — 8 FAQs + Notices
- 4. Related Features
1. Use Cases
Quick Links: Fix Address ｜ Add Products ｜ Remove Products ｜ Mark Urgent ｜ Change Delivery Time
Scenario 1: Fix a Wrong Address Before Shipping
Situation: While preparing the shipment you find the address is wrong and must fix it before shipping.
Steps:
- Confirm the order hasn't shipped
- Open the order edit page
- Fix the Address
- Click "Save" and notify the merchant
Result: Address corrected; the order ships normally.
Scenario 2: Merchant Adds Products
Situation: The merchant wants to add products after placing the order.
Steps:
- Confirm the order hasn't shipped
- Open the order edit page
- Add the extra products
- If the order has an amount, update the Total Price too
- Click "Save"
Result: Products added and shipped together.
Scenario 3: Merchant Cancels Some Products
Situation: The merchant wants to remove some products from the order.
Steps:
- Confirm the order hasn't shipped
- Open the order edit page
- Delete the unwanted products or reduce the Expected Quantity
- If the order has an amount, update the Total Price too
- Click "Save"
Result: Products removed without canceling the whole order.
Scenario 4: Supervisor Asks to Mark an Order Urgent
Situation: A supervisor asks to prioritize a particular order.
Steps:
- Open the order edit page
- Check the "Urgent" option
- Click "Save"
Result: The order is marked urgent and handled first.
Scenario 5: Change the Delivery Time
Situation: The receiver can only accept delivery at certain times.
Steps:
- Open the order edit page
- Choose Morning or Afternoon in Delivery Time
- Click "Save"
Result: The shipping label shows the requested time slot.
2. Features
Fix incorrect order data here before shipping: receiver info, product quantities, delivery method and more. Once any fulfillment of the order enters picking or the order is fully shipped, editing is locked — this prevents changes from diverging from what the warehouse is physically doing.
Quick Links: Editable Statuses ｜ Editable Fields ｜ Steps
2.1 Editable Statuses
| Status | Editable | Description |
|---|---|---|
| Pending Allocation | ✅ Yes | Fully editable |
| Allocated | ✅ Yes | Inventory is re-allocated after saving |
| Partial Allocated | ✅ Yes | Products and quantities can change |
| Out of Stock | ✅ Yes | Products and quantities can change |
| Draft | ✅ Yes | Drafts are freely editable |
| Awaiting Payment | ✅ Yes | Editable |
| Canceled | ✅ Yes | Fix the content first, then resume the order |
| Partial Shipped | ✅ Yes | Shipped items can't be deleted; quantity can't go below the shipped quantity |
| Processing | ❌ No | A fulfillment is being picked |
| Shipped | ❌ No | Order fully shipped |
| Merged | ❌ No | Order merged |
⚠️ Important: Even if the status allows it, an order can't be edited while any of its fulfillments is in picking. Wait for it to finish or handle the fulfillment first.
2.2 Editable Fields
Basic Info
| Field | Editable | Description |
|---|---|---|
| 貨主 | ❌ No | The merchant can't change after creation |
| Order Number | ✅ Yes | Duplication against other orders is checked |
| Order Type | ❌ No | Can't change after creation |
| Shipping Type | ✅ Yes | Delivery method can change |
| Sales Channel | ✅ Yes | Source channel can change |
| Other Number | ✅ Yes | Extra number can change |
Receiver Info
All receiver fields are editable:
- Receiver Name, Phone
- Country, Postal Code, City, District, Address
Order Settings
All options are editable:
- COD, COD Amount, Delivery with Pickup, Urgent
- Convenience Store Code, Total Price, Currency
- Scheduled Shipping Date, Delivery Date, Delivery Time
- Note
Products
| Action | Description |
|---|---|
| Change quantity | Modify the Expected Quantity of existing products |
| Add product | Add new products |
| Delete product | Remove existing products |
| Change attributes | Modify Inventory Type, Expiration Date, Batch, Price, Note |
⚠️ Important: Changing products re-allocates inventory; if shipping labels already exist, saving deletes and regenerates them — a warning asks for confirmation first.
2.3 Steps
▸ Change the Receiver Address
- Open the order edit page
- Find the Receiver Info section
- Modify the Address fields
- Click "Save"
▸ Change Order Products
- Open the order edit page
- Scroll to the Products section
- Change Expected Quantity or add/remove products
- Click "Save"
- Inventory allocation is recalculated
▸ Mark the Order Urgent
- Open the order edit page
- Find the "Urgent" option
- Check it and click "Save"
3. FAQ
3.1 FAQ
▪ Why is there no edit button on the order detail page?
The order may have shipped, been merged, or has a fulfillment in picking. Check the Status against the "Editable Statuses" table above.
▪ Can the order number be changed?
Yes. When changing the Order Number the system checks for duplicates within the same merchant.
▪ Can an order be transferred to another merchant?
No. The 貨主 can't change after creation because products and inventory belong to the original merchant. Cancel the order and create a new one for the other merchant instead.
▪ What happens to inventory after changing products?
Allocation is recalculated. If inventory is insufficient for the new products or Expected Quantity, the order becomes "Out of Stock".
▪ Can a partially shipped order be edited?
Yes, but shipped items can't be deleted and their Expected Quantity can't go below the shipped amount — shipped content is shipping history and can't be rewritten. To adjust other aspects, handle the fulfillments first.
▪ Are changes recorded?
Yes. All changes are recorded in the "Operation History" section of the detail page.
▪ Can changes be undone?
There is no automatic undo. Check the "Operation History" for the original values and change them back manually.
▪ Is re-approval needed after editing?
No. Changes take effect immediately after saving, and inventory allocation is reprocessed.
3.2 Notices
⚠️ Important
- Confirm the order hasn't shipped before editing
- Changing products re-allocates inventory
- If shipping labels exist, saving deletes and regenerates them
- The 貨主 and Order Type can't be changed
- All changes are recorded in the "Operation History"
4. Related Features
| Feature | Description | Link |
|---|---|---|
| Order List | View all orders | Go |
| Order Detail | View order details | Go |
| New Order | Create a new order | Go |
| Import Orders | Batch import orders | Go |