Edit Order
Table of Contents
1. Features
Edit Order lets you modify an existing order's recipient, product contents, shipping method, and order options. Unlike "Correct Info," which only changes address-type fields, Edit can change products too — but at the cost of rebuilding the order's unshipped fulfillments. So editing has status restrictions and shows a confirmation prompt before saving. The form is the same as New Order, except some fields are locked.
Quick jump: Which statuses can be edited ｜ Which fields can change ｜ What saving does
1.1 Which Statuses Can Be Edited
Not every order can be edited. The condition is: the order is one of "cancelable / canceled / partially shipped," and has no fulfillment a picker is actively working on (Processing). If the order is in progress or completed, the edit page shows a not-editable notice. In that case, if you only need to change address, phone, convenience-store code or other delivery info, use "Correct Info" in the order details instead.
1.2 Which Fields Can Change
When editing, most fields can change (recipient, shipping method, sales channel, order amount, product quantity, adding or removing products), but a few are locked:
| Field | Editable? | Notes |
|---|---|---|
| Merchant | Locked | The order's owning merchant cannot change, to avoid mismatched channels and stock links |
| Order Type | Locked | The document type cannot change |
| The product identity of existing items | Locked | An added product can't be swapped for another; to swap, remove the old one and add a new one |
| Shipped products | Partially locked | A shipped product can't be deleted, and its quantity can't go below the shipped quantity |
You can freely adjust the quantity of unshipped products, add products, and modify the recipient and order-option fields. The required-field rules match New Order; see New Order.
1.3 What Saving Does
Editing an order is a change action that affects fulfillments and stock, so note:
- Precondition: The order must be in an editable status with no fulfillment a picker is actively working on.
- Side effects: After saving, the system voids the order's unshipped fulfillments (and their shipments) and reallocates stock, so the fulfillments carry your latest changes. Shipped and in-progress fulfillments are unaffected. Before saving, a confirmation dialog "Editing the order will rebuild unshipped fulfillments" appears, and it only proceeds after you confirm.
- Reversibility: Voided shipments cannot be recovered (reprint if a label was already printed); the order content itself can be edited again.
If this order came from an e-commerce platform integration, there's an extra prompt before saving, because manual edits don't sync back to the original platform.
2. FAQ
2.1 FAQ
▪ The page says it can't be edited — what's going on?
It means the order isn't in an editable status, usually because it's in progress (Processing) or completed. If you only need to change address-type fields, use "Correct Info" in the order details instead.
▪ What's the difference between Edit and "Correct Info"?
Correct only changes delivery info, doesn't touch products and doesn't rebuild fulfillments, and works even when in progress or partially shipped; Edit can change products and all fields, but rebuilds unshipped fulfillments and has stricter status restrictions.
▪ Why does saving warn that shipments will be deleted?
Editing rebuilds the unshipped fulfillments, which voids the shipments on them. The system prompts you to confirm first, and only proceeds after you confirm; if a printed label is still needed, reprint it.
▪ How do I swap a product in the order for a different one?
The identity of an existing product can't be swapped directly. Remove the original product first, then add the one you want.
▪ Can an order that's already partially shipped still be edited?
Yes, but shipped products can't be deleted and their quantity can't go below the shipped quantity; the unshipped portion can be adjusted normally.
▪ I changed the merchant dropdown but it's locked — why?
Once created, an order's owning merchant cannot change, because channels, e-commerce accounts, and stock are all tied to the original merchant, and switching would break all those links. To assign it to a different merchant, create a separate order.
2.2 Notices
⚠️ Important Notice
- Saving an edit voids the order's unshipped fulfillments and shipments and reallocates stock; voided shipments cannot be recovered.
- Shipped products cannot be deleted, and their quantity cannot go below the shipped quantity.
- For orders synced in from a platform, manual edits do not sync back to the original platform.
💡 Tip: If you only want to change delivery info like address, phone, or convenience-store code without rebuilding fulfillments, "Correct Info" in the order details is a better fit than Edit.
3. Related Features
| Feature | Description | Link |
|---|---|---|
| Orders Details | Back to the order details | Go |
| Order List | Back to the order list | Go |
| New Order | Create a new order instead | Go |