Return Check
Table of Contents
- 1. Use Cases — 5 common scenarios
- 2. Features — Start Checking / Scan Items / Report Anomalies / Confirm / Recording & Saving Progress
- 3. FAQ — 9 FAQs + Important Notes
- 4. Related Features
1. Use Cases
Quick Links: Scan a Return Order | Return Without a Return Order | Continue a Multi-Package Return | Serial-Tracked Items | Leave Midway
Scenario 1: A Return Package Arrives — Scan the Return Order to Start
Situation: The return package a 貨主 announced has arrived. The package shows a return order number, and you need to start counting the returned goods.
Steps:
- Scan or enter the return order number in the input box on the right
- The system loads the expected item list and the camera starts recording automatically
- Scan each returned item's barcode — quantities accumulate automatically
- After scanning everything, click "Confirm"
- Review the quantities in the confirmation window and confirm
Result: A "Verified" receipt is created and the video uploads automatically as evidence. The return order's status becomes "Partial Received", and when everything is fully received it closes automatically as "Received".
Scenario 2: A Carrier Return Without a Return Order — Scan the Fulfillment Number
Situation: A carrier returns a package with no return order created in advance; the package only shows a fulfillment number or tracking number.
Steps:
- Scan the fulfillment number or tracking number on the package directly
- When no matching return order exists, the system opens the "Create return order" window, using the shipped contents as the expected return list
- Confirm or adjust the return order number (leave blank to auto-generate), then click "Create & start verification"
- Scan the items as usual to finish checking
Result: The system creates the return order automatically and completes the checking — no need to go back to the list and create one by hand.
Scenario 3: A Return Arrives in Batches — Continue with the Second Package
Situation: The goods of one return order were sent back in two boxes. The first box was checked yesterday; the second box arrives today.
Steps:
- Scan the same return order number
- The item list shows the remaining uncollected quantities — scan the second box's items as usual
- Click "Confirm" to finish this batch
Result: Each batch produces its own receipt, and the return order accumulates the received quantities across batches. When everything is received it closes automatically; otherwise you can finalize manually with "Finalize Receiving" on the return order's detail page.
Scenario 4: Checking Items That Require Serial Numbers
Situation: The returned product is serial-tracked, so every unit's serial number must be scanned.
Steps:
- Scan the product's barcode — the system opens the input window automatically
- Enter the received quantity and scan each unit's serial number in turn
- Confirm to return to the list and continue with other items
Result: Every unit's serial number is recorded. You can look them up later under "Serial Numbers" on the return order's detail page.
Scenario 5: Leaving in the Middle of Checking
Situation: You're called away to help with other work in the middle of checking and don't want to lose the progress you've scanned.
Steps:
- Simply leave the page — the system shows a confirmation window
- Choose "Save progress and leave"
Result: The scanned items are saved. Next time you scan the same return order number, the system lists the in-progress receipts — choose to resume and continue from where you left off.
2. Features
When a return package reaches the warehouse, scan its number here to check the actual returned goods. The left side shows the item checklist; the right side has the barcode input box and the recording area. The whole checking session is recorded automatically as evidence, and each session produces a receipt. Afterwards, go to "Return to Inbound" to put the goods back into stock.
Quick Jump: Start Checking | Scan Items | Report Anomalies | Confirm | Recording & Saving Progress
2.1 Start Checking (Scan a Number)
Scan or enter any of the following numbers in the input box on the right:
| What you scan | What the system does |
|---|---|
| Return order number | Loads that return order's expected item list |
| Fulfillment number | Finds the shipped contents; if no return order exists yet, opens the "Create return order" window to create one automatically |
| Tracking number | Looks up the fulfillment from the package's logistics number (within the last six months), then proceeds as above |
- If one number matches several results, a selection window appears so you can pick the right document
- If the return order already has an in-progress receipt, the "Choose Verification Sheet" window opens — choose to resume the earlier progress or start a new one
2.2 Scan Items
After the list loads, scan each returned item's barcode or SKU:
| Situation | System response |
|---|---|
| Item is on the list | Counted quantity increases by one, a beep plays, and the row flashes |
| Item needs extra details | Items requiring serial numbers, batch, expiry date or manufacturing date open an input window — fill it in and confirm |
| Item is not on the list but exists in the system | Opens the input window and marks it as unexpected — record it as-is |
| Item does not exist in the system | Shows an error message and plays an error sound |
- Clicking any row in the list also opens the input window so you can enter quantities by hand (useful when a barcode won't scan)
- The Inventory Type is pre-filled with the 貨主's default for returns and can be adjusted per item
- Over- and short-receiving are allowed; differences are highlighted for review at confirmation
2.3 Report Anomalies
When you find defective or damaged items, don't record them together with the normal goods:
- Click the "Report Anomaly" button
- Scan the anomalous item's barcode — the system opens the anomaly handling window
- Choose the appropriate Inventory Type for this unit (e.g. a defective type) and confirm
Anomaly mode applies to one item at a time and turns off automatically after handling one unit; click the button again when you need to report another.
2.4 Confirm
- Make sure every item has been scanned and has a Inventory Type selected
- Click "Confirm"
- The confirmation window shows the result: all quantities matching shows everything as normal; over- or short-received items are listed as differences
- Confirm once everything checks out — the screen shows the checking is complete
Afterwards: the receipt becomes "Verified" and waits to be converted to inbound; the return order becomes "Partial Received", and when all items are fully received it closes automatically as "Received".
2.5 Recording & Saving Progress
- Automatic recording: recording starts as soon as a number is scanned, and item details are overlaid as subtitles while you scan. After confirming, the video uploads automatically and can be replayed on the return order's detail page
- Recording settings: toggle "Zoom in on documents" to have the camera zoom in automatically when it detects a document
- Saving progress: when leaving mid-session, choose "Save progress and leave" to keep the scanned items — scanning the same number later lets you resume; choosing "Discard and leave" throws this session's scans away
- Reset: click "Reset" to clear the loaded document and any unsaved scans and start over
3. FAQ
3.1 FAQ
▪ Scanning a barcode does nothing?
Make sure the cursor focus is in the barcode input box on the right and the barcode is legible; you can also type it in manually. You must scan a document number to load the list before scanning item barcodes.
▪ The package has no return order number — can I still check it?
Yes. Scan the fulfillment number or tracking number directly. The system opens the "Create return order" window using the shipped contents, creates the return order after you confirm, and starts checking.
▪ Can I over- or short-receive?
Yes. Record the actual quantities even when they differ from expectations. The system lists the differences for review at confirmation, and you can complete the checking as usual once confirmed.
▪ Why does scanning certain items open an input window?
The item needs extra details — a serial number, batch, expiry date or manufacturing date. Fill them in and confirm. Serial-tracked items require a serial number for every unit and can't be counted by quantity alone.
▪ I scanned an item that isn't on the list — what now?
The system marks it as unexpected. Choose its Inventory Type and record it as-is. The return order's detail page clearly distinguishes expected from unexpected items.
▪ I scanned something wrong — how do I fix it?
Before confirming: click the row to open the input window and adjust the quantity, or click "Reset" to start the document over. After confirming: go to the return order's detail page and click "Continue Verification" on that receipt to re-check it.
▪ The video upload failed — what should I do?
Check that your network connection is stable; the system retries the upload automatically. If uploads are still pending when you leave the page, the system reminds you. The checking record itself is not affected by the video upload.
▪ Can one return order be checked over several sessions?
Yes. Each package is checked in its own session producing its own receipt, and the return order accumulates the received quantities. When you're sure no more packages are coming, use "Finalize Receiving" on the return order's detail page; if everything is fully received the system closes it automatically.
▪ Are the goods back in stock once checking is done?
Not yet. Checking only confirms what was received. You still need to convert the receipt into an inbound record at "Return to Inbound" before stock quantities update.
3.2 Important Notes
⚠️ Important
- Every item must have a Inventory Type selected before confirming, or the checking cannot be completed
- Record anomalous items separately with "Report Anomaly" — don't mix them with normal goods
- Watch the video upload status before leaving the page; unfinished uploads may be lost
- When leaving midway, choose "Save progress and leave" so your scanned progress isn't lost
4. Related Features
- Return List: view return orders and their progress
- New Return Order: create a return order when a 貨主 announces a return
- Return Order Detail: view checking results, videos and serial numbers, and manage receipts
- Return to Inbound: convert checked goods back into stock