Order Details
Table of Contents
- 1. Use Cases — 5 common scenarios
- 2. Features — Basic Info / Action Buttons / Tabs
- 3. FAQ — 8 FAQs + Notices
- 4. Related Features
1. Use Cases
Quick Links: Verify Order Content ｜ Track Delivery Status ｜ Handle Unknown Products ｜ Check Inventory Allocation ｜ Reprint Shipping Label
Scenario 1: Verify Order Content Before Shipping
Situation: Before shipping, you need to confirm the products and receiver information are correct.
Steps:
- Click the Order Number in the order list to open the detail page
- Check items and quantities in the "Items" tab
- Check the "Receiver Info" section for the Address and Phone
- If something is wrong, click "Edit" to fix it
Result: Order content confirmed, ready to ship.
Scenario 2: Check Delivery Progress After Shipping
Situation: The order has shipped and the merchant asks about the delivery status.
Steps:
- Open the order detail page
- Check the Tracking Number and Shipping Status in the shipping section
- Click "History" to view the carrier's tracking records
- For more detail, look up the Tracking Number on the carrier's website
Result: You know the delivery progress and can reply to the merchant.
Scenario 3: Handle Unknown Products
Situation: A product in the order shows an "Unknown Product" warning, meaning its SKU has no matching product in the system.
Steps:
- Open the order detail page
- Find the product with the yellow warning in the "Items" tab
- Click "Map This Product"
- Map it to the correct product on the unknown product page
- Return to the order detail to confirm the mapping
Result: The product is mapped and the order can allocate inventory and ship normally.
Scenario 4: Check Inventory Allocation
Situation: You need to know which batches and expiration dates were allocated to the order.
Steps:
- Open the order detail page
- Check each product's Inventory Status in the "Items" tab
- Click the expand icon to see allocation details
- View the allocated Batch, Expiration Date and quantities
Result: You know the inventory source, batch and expiration date.
Scenario 5: Reprint a Lost or Damaged Label
Situation: The shipping label is lost or misprinted and needs reprinting.
Steps:
- Open the order detail page
- Click "Reprint Label" in the print menu
- Select the fulfillment to reprint and enter the Copies
- Confirm
Result: A notification appears when printing is done, and you can download the label file.
2. Features
View the complete content of a single order here: item details, receiver information, inventory allocation, fulfillments and delivery tracking. Verify order content before shipping, track delivery progress after shipping, and edit, hold, cancel the order or reprint labels when needed.
Quick Links: Basic Info ｜ Action Buttons ｜ Tabs
2.1 Basic Order Info
The top of the page shows basic order information:
| Field | Description |
|---|---|
| Order Number | Unique order number |
| 貨主 | Merchant the order belongs to |
| Other Number | Extra order number (e.g. marketplace order number) |
| Status | Current processing status |
| Sales Channel | Source channel |
| Total Price | Total amount and Currency |
| COD | Whether cash on delivery, and the COD Amount |
| Shipping Type | Delivery method |
| Created At | Order creation time |
| Shipped At | When the order finished shipping (if shipped) |
| Scheduled Shipping Date | Planned shipping date |
| Delivery Date | Requested delivery date |
| Picking Lists | Links to related picking lists |
| Note | Order note |
Urgent orders show a red "URGENT" tag next to the Order Number; held orders show a "HELD" tag.
Receiver Info
| Field | Description |
|---|---|
| Receiver Name | Receiver name |
| Phone | Primary contact phone |
| Full Address | Postal Code, City, District, Address |
| Convenience Store Code | Convenience store code (for store pickup) |
| Delivery Time | Requested delivery time slot |
2.2 Action Buttons
Buttons at the top right vary with the Status, grouped into primary actions, printing, "More Actions" and exception control:
| Button | Function | When Shown |
|---|---|---|
| Edit | Modify order content | Order not yet picked and not fully shipped |
| Correct Info | Correct fields that don't affect shipping content | Order can't be edited directly but some info can still be corrected |
| Resume Order | Restore a canceled order | Canceled |
| Generate PDF | Generate the order PDF document | Always |
| Reprint Label | Reprint shipping labels | When a printable fulfillment exists |
| Recheck Stock | Re-allocate inventory | Pending, allocated, partially allocated, out of stock, partially shipped |
| Release Holds | Release the hold and resume the shipping flow | Held |
| Finalize Draft | Convert a draft order to a formal order | Draft |
| Duplicate Order | Create a new order copying receiver info and items | Always |
| Hold Order | Pause the shipping flow; a Hold Reason is required | Not yet held and status allows |
| Cancel Order | Cancel the order | Orders not yet shipped |
2.3 Tabs
Items Tab
| Field | Description |
|---|---|
| Product Name | Click to open the product detail; unknown products show a yellow warning |
| Inventory Type | Product inventory type |
| Expected Quantity | Ordered quantity |
| Shipped Quantity | Actually shipped quantity |
| Batch | Requested batch |
| Expiration Info | Requested expiration date |
| Inventory Status | Allocation status |
Click the expand icon to view detailed allocation records.
Fulfillments Tab
Shows the order's fulfillments and shipping progress, including each fulfillment's status and contents.
Serial Numbers Tab
If products are serial-number managed, shows the serial numbers of shipped items.
Logs Tab
Shows integration records with e-commerce platforms or external systems.
Value Added Services Tab
Shows the order's value-added service items.
Attachments Tab
View or upload attachment files for the order.
Other Sections
- Parcel Video: packing process recordings, usable as evidence in disputes
- Operation History: all operations and field changes
- Shipping info: Tracking Number and "History" records
3. FAQ
3.1 FAQ
▪ Why are some buttons not shown?
Buttons depend on the Status. For example, shipped orders don't show "Edit", and orders that aren't canceled don't show "Resume Order".
▪ How do I change the receiver address?
If the order hasn't entered picking yet, click "Edit" to modify receiver info. If the order has entered picking or another stage that blocks editing (but isn't fully shipped), use "Correct Info" to fix certain fields.
▪ Can a tracking number be deleted?
Yes. Delete the Tracking Number in the shipping section; deleted numbers can be restored.
▪ How do I view the order's change history?
Expand the "Operation History" section to see all operations and field changes, including amount and item changes from splits and merges.
▪ What do the inventory allocation details mean?
They are the records of inventory the system allocated to this order. Expand to see which batches and expiration dates were allocated. Allocating before picking ensures the correct batch is shipped.
▪ Why does the order show "Out of Stock"?
Inventory is insufficient for the order. Wait for inbound stock, then click "Recheck Stock".
▪ What does "Duplicate Order" copy?
It copies the receiver information and items into a new order; you enter a new Order Number. Useful for reshipping the same content.
▪ Where do Parcel Videos come from?
They are recorded at the packing station during packing, documenting the package content as evidence for disputes.
3.2 Notices
⚠️ Important
- Confirm the order hasn't shipped before modifying it
- Confirm with the merchant before canceling
- Be careful when deleting Tracking Numbers
- "Reprint Label" may generate a new Tracking Number
4. Related Features
| Feature | Description | Link |
|---|---|---|
| Order List | View all orders | Go |
| Edit Order | Modify order content | Go |
| New Order | Create a new order | Go |
| Holds | Manage held orders | Go |
| Fulfillments | View fulfillments and progress | Go |