Order List
Table of Contents
1. Use Cases
Quick links: Phone-in order ｜ Stop an order that shouldn't ship ｜ Clear out-of-stock backlog
Case 1: A customer calls in to add an order
Situation: The merchant calls to say a regular customer wants to add an order, but it hasn't synced in from the e-commerce platform yet. The warehouse needs the order created right away to make today's pickup.
Use this feature: Click New at the top right of the order list to open New Order and enter the recipient and products by hand. Once created, it joins the allocation and fulfillment flow just like a platform-synced order.
Result: The added order is allocated, picked, and shipped alongside regular orders without waiting for the platform to resend, so it goes out the same day.
Case 2: The merchant hits the brakes — hold the order
Situation: An order is already being prepared for shipment when the merchant warns that the address may be wrong, or the customer canceled on the platform side. You need to stop it before a picker grabs the goods.
Use this feature: Select the order in the list and use Hold Orders in the batch bar to hold it. A held order shows a red "HELD" badge and will not proceed to picking. Once the issue is confirmed, go to order details to correct the information and release the hold. The conditions and side effects of holding are described under Batch actions.
Result: The problem order is stopped before it ships, avoiding a wrong-address or already-canceled order going out, and saving return and reship costs.
Case 3: Clear the out-of-stock backlog
Situation: At the start of the early shift, you want to know which orders are stuck because of insufficient stock, so you can decide which SKUs to replenish first.
Use this feature: Go to Out of Stock Products to see shortages grouped by product (how much is short, how many orders are stuck, how much is in transit). Back on the order list, filter by status "Out of Stock" to list every out-of-stock order. Status meanings are explained under List columns.
Result: You can see at a glance which SKU, once replenished, releases the most orders, giving you a basis for replenishment priority instead of chasing scattered shortage orders.
2. Features
The order list is your daily entry point for handling shipments. Every order — synced from an e-commerce platform, created manually, or imported — is gathered here. You can check which status an order is stuck in, hold problem orders, recheck stock in bulk or download fulfillment sheets, and create or import orders from here. An order's status is aggregated from the fulfillments underneath it, so the status you see here changes automatically with picking and shipping progress.
Quick jump: Search and filter ｜ List columns ｜ Batch actions
2.1 Search and Filter
The search box at the top matches Order Number, Other Number, and Receiver Name by prefix — scan a barcode or type an order number to locate quickly.
Advanced filters offer finer conditions. The less obvious ones that need explanation are listed below; the rest (receiver, phone, email, sales channel, etc.) are entered by name:
| Filter | How to use | Notes |
|---|---|---|
| Status | Pick one or more statuses | Status meanings under List columns; often used to pull "Out of Stock" shortage orders or "Processing" in-progress orders |
| COD | Check to show only cash-on-delivery orders | Only orders with a COD amount above 0 are listed |
| HELD | Check to show only held orders | Same as the orders with the red badge in the list |
| Tracking Number | Enter a tracking number | Look up which order a tracking number belongs to |
| Shipping Status | Select a delivery status | Filter by the current delivery status of the shipment |
| Duplicate check | Pick recipient / phone / address | Find orders with duplicate recipient info to catch possible duplicate orders |
💡 Tip: You can pin filter conditions to the filter bar so your frequent conditions are at hand next time.
2.2 List Columns
List columns can be toggled on and off. Click the Order Number column to open the order details; urgent orders show a red "URGENT" badge next to the order number; the Expected Ship Date turns red when it is overdue and not yet shipped.
The Status column is the core of this page. Status is aggregated from fulfillments, and each value means:
| Status | Meaning |
|---|---|
| Draft | Draft order, not yet in the fulfillment flow; must be finalized before allocation |
| Awaiting Payment | Awaiting payment confirmation; allocation starts after payment is confirmed |
| Pending Allocation | Waiting for the system to allocate stock |
| Allocated | Stock fully allocated; ready for picking and shipping |
| Partial Allocated | Some products allocated, some out of stock |
| Out of Stock | Insufficient stock; cannot allocate |
| Processing | A picker is actively working on it |
| Partial Shipped | Partially shipped; some products still unshipped |
| Shipped | Fully shipped |
| Canceled | Order canceled |
If an order is held, the status column also shows a red "HELD" badge.
2.3 Batch Actions
After selecting one or more orders, a batch action bar appears at the bottom. Most actions apply to multiple orders at once. The three types of change actions below affect stock and fulfillments, so note the preconditions and whether they can be undone:
▪ Hold Orders (Hold)
- When it works: An order can be held when it is in "Pending Allocation", "Allocated", "Processing", or "Partial Shipped" status and has no other active hold. An order can have only one active hold at a time.
- Side effects: Holding pauses the order (no picking, packing, or shipping) but does not release allocated stock. You must choose a hold reason (address issue, convenience-store code error, merchant request, etc.) and may add a note.
- Reversible: Yes. Use "Release Hold" in the order details to resume the normal flow; you can add a resolution note for the record.
▪ Cancel (Cancel Order)
- When it works: An order can be canceled in "Pending Allocation", "Allocated", "Out of Stock", "Partial Allocated", "Draft", or "Awaiting Payment" status. "Partial Shipped" (already partly shipped) cannot be canceled.
- Side effects: Canceling releases the order's allocated stock and cancels the cancelable fulfillments. The fulfillment a picker is actively working on (Processing) is kept and unaffected, so the picker's list doesn't suddenly disappear.
- Reversible: After canceling, use "Resume" in the order details to bring the order back, and the system reallocates stock. The shipped portion cannot be undone.
▪ Check Stock (Recheck Stock)
- When it works: Orders in "Pending Allocation", "Allocated", "Partial Allocated", "Out of Stock", or "Partial Shipped" status.
- Side effects: Reallocates against current stock, and the status updates accordingly (for example, after replenishment it moves from "Out of Stock" to "Allocated").
- Reversible: This only recalculates allocation; it is non-destructive and can be rerun after replenishment.
Other batch actions include: Resume Orders (resume canceled orders), Create Return (create return orders), Download Shipping Details (download fulfillment sheets), Normal to Draft/Set as Urgent (convert to draft / urgent), Split Fulfillment (split fulfillments), and Export (export). Export and PDF results can be viewed under "Import List" or in the job notifications.
3. FAQ
3.1 FAQ
▪ An order is stuck at "Out of Stock" and won't ship. What do I do?
It means there isn't enough stock to allocate. After replenishing, select the order and run Check Stock to reallocate. To first see what's short, go to Out of Stock Products for shortages and in-transit quantities grouped by SKU.
▪ The order status is "Draft" — why won't it ship?
Draft orders don't enter the allocation and fulfillment flow. Use "Finalize Draft" in the order details, or convert drafts to formal orders via batch actions in the list, before the order starts allocating.
▪ How do I release a held order?
In the order details, click "Release Hold" and add a resolution note to release it; the list also supports releasing several at once. After releasing, the order resumes the normal fulfillment flow. The conditions for holding are under Batch actions.
▪ Why can't some selected orders be canceled?
"Partial Shipped" (already partly shipped) and completed orders cannot be canceled, because the shipped portion cannot be erased. Cancelable statuses are listed under Batch actions.
▪ Can a canceled order be recovered?
Yes. Use "Resume" in the order details to recover a canceled order, and the system reallocates stock. However, the shipped portion cannot be undone.
▪ How do I find which order a tracking number belongs to?
Use the advanced filter "Tracking Number" and enter the tracking number to list the matching order.
▪ How do I export the list of orders to a file?
Select the orders and click Export; you can export order details only, or order details together with allocation stock details. View the download under "Import List" or in the job notifications.
3.2 Notices
⚠️ Important Notice
- Canceling an order releases allocated stock and cancels cancelable fulfillments; the shipped portion cannot be undone.
- A hold does not release allocated stock — it only pauses the order. To truly cancel, use Cancel Order.
- Batch cancel, convert-to-draft, split and similar actions apply to all selected orders at once; confirm your selection before submitting.
💡 Tip: An order's status is aggregated from the fulfillments underneath it, so the status you see changes automatically with picking and shipping progress — no manual sync needed.
4. Related Features
| Feature | Description | Link |
|---|---|---|
| New Order | Create a new order manually | Go |
| Import Orders | Import orders in bulk from a file | Go |
| Out of Stock Products | View shortages grouped by product | Go |
| Fulfillments | View and process fulfillments | Go |
| Holds | Manage all held orders in one place | Go |