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Order Statistics Report ​

How to Access ​

"Reports" → "Order Statistics"

Table of Contents ​

I. About This Feature

Quick Links: Introduction | How to Access | Use Cases

1.1 Introduction ​

The Order Statistics Report provides a comprehensive analysis view of order processing. Through KPI indicator cards, daily order trend charts, merchant order distribution, and carrier usage ratios, supervisors can fully understand order processing efficiency, SLA achievement rates, and order distribution across merchants and carriers.

1.2 How to Access ​

"Reports" → "Order Statistics"

1.3 Use Cases ​

Quick Links: SLA Tracking | Daily Trend Analysis | Merchant Order Analysis

Scenario 1: Track SLA Achievement Rate ​

Situation: You want to know if this month's order SLA achievement rate meets service level targets.

How to do it:

  1. Go to "Reports" → "Order Statistics"
  2. Set query date range to this month
  3. View the SLA Achievement Rate indicator card

Result: Clear view of SLA achievement rate value - green indicates target met (≥95%), red indicates below target.

Scenario 2: Analyze Daily Order and Shipping Trends ​

Situation: You want to understand daily order volume and shipping volume changes over the past 30 days to identify trend patterns.

How to do it:

  1. Open Order Statistics report
  2. Set date range to past 30 days
  3. View the "Daily Order Trend" chart

Result: Combo chart showing daily created orders, shipped orders, and total units trend line.

Scenario 3: Analyze Merchant Order Volume Rankings ​

Situation: You want to understand order volume distribution across merchants for resource allocation decisions.

How to do it:

  1. Open Order Statistics report
  2. Use merchant filter to select specific merchants or view all
  3. View the "Top Merchants" chart

Result: Horizontal bar chart showing merchants ranked by order volume.

II. Feature Overview

Quick Links: Main Features | Steps

2.1 Main Features ​

Filter Area ​

  • Location: Top of page
  • Filter options:
    ItemDescription
    MerchantMulti-select, filter order data by specific merchants
    Date RangeSelect query start and end dates (max 90 days)

KPI Indicator Cards ​

  • Location: Below filter area
  • Four key metrics:
    Metric NameDescription
    SLA CompliancePercentage of orders shipped on time (target ≥95%)
    Total UnitsTotal product units processed in the period
    Avg LinesAverage product lines per order
    Avg Processing TimeAverage time from order creation to shipping

Daily Order Trend Chart ​

  • Location: Below KPI cards
  • Chart Type: Combo chart (bar + line)
  • Displays:
    Data SeriesDescription
    Created OrdersDaily new orders created (blue bars)
    Shipped OrdersDaily orders shipped (green bars)
    Total UnitsDaily total units processed (orange line)

Top Merchants Chart ​

  • Location: Below trend chart, left side
  • Chart Type: Horizontal bar chart
  • Displays: Top merchants by order volume and their order counts

Carrier Distribution Chart ​

  • Location: Below trend chart, right side
  • Chart Type: Donut chart
  • Displays: Order volume percentage by carrier

2.2 Steps ​

▸ Query Data for Specific Date Range ​

  1. Open Order Statistics report
  2. Click the date range selector
  3. Select start and end dates
  4. Data updates automatically

▸ Filter Data by Specific Merchants ​

  1. Click the merchant filter dropdown
  2. Check merchants to view (multi-select)
  3. Data automatically updates to show selected merchants' statistics

▸ View Chart Detailed Data ​

  1. Hover mouse over data points on charts
  2. Detailed values for that data point will display
  3. Click legends to show/hide specific data series
III. FAQ

Quick Links: FAQ | Notes

3.1 FAQ ​

▪ How is SLA Compliance calculated? ​

SLA Compliance = On-time shipped orders ÷ Total shipped orders × 100%. On-time shipping is defined as completing shipment within the order's required shipping deadline.

▪ Why does the KPI card show red? ​

When SLA Compliance is below 95%, the value displays in red to alert you to shipping timeliness issues that need attention.

▪ How far back can I query data? ​

The system retains 90 days of detailed data. The date range selector does not allow selecting dates beyond 90 days or future dates.

▪ What time is included in average processing time? ​

Average processing time calculates the interval from order creation time to shipping completion time, in hours. It includes all calendar days including workdays and non-workdays.

▪ Why does the carrier distribution chart only show some carriers? ​

The donut chart displays the top 6 carriers by order volume. Other carriers are combined and shown as "Other" category.

▪ Can I export the order statistics report? ​

This feature does not currently support export. For data export needs, please contact your system administrator.

3.2 Notes ​

⚠️ Important ​

  • Data is calculated in real-time and may take a few seconds to load
  • Longer date ranges may result in longer loading times
  • Recommend regularly checking SLA Compliance to identify timeliness issues early
FeatureDescriptionLink
Workforce StatisticsView staff efficiency and UPH analysisGo
Orders ListView all order details and statusesGo
FulfillmentsView all fulfillment details and statusesGo