Import List
How to Access
"Data Management" → "Import List"
Contents
- 1. About This Feature — Overview / How to access / 3 use cases
- 2. Feature Guide — Search & filter / Data list / Status / Import types
- 3. FAQ — 10 FAQs + Important notes
- 4. Related Features
1. About This Feature
Quick Jump: Overview | How to Access | Use Cases
1.1 Overview
The Import List feature lets you track and manage the status of all import operations. Whenever you use an import function in the system (such as importing products, orders, inbound orders, etc.), a record is kept here.
Here you can:
- View the processing status of all import operations
- See how many records were successfully imported or failed
- Review failure reasons to fix and re-import
- Download original import files
1.2 How to Access
"Data Management" → "Import List"
1.3 Use Cases
Quick Links: Weekly Import Check | Track Bulk Product Import | Retrieve Previous Import File
Scenario 1: Weekly Import Status Check
Situation: As a warehouse supervisor, you want to check weekly if there are any failed imports to handle.
How to do it:
- Set "Created At" to the past 7 days
- Set "Status" to "Failed" and "Partially Completed"
- Check if there are items to handle
- Click into each one to review errors and arrange fixes
Result: List shows problematic import records from the past 7 days for timely handling.
Scenario 2: Track Bulk Product Import
Situation: You just imported 500 new products and want to confirm they all succeeded.
How to do it:
- Find the latest "Product" type import record
- Check if status is "Completed"
- Verify "Inserted Count" shows 500
- If "Partially Completed", enter details page to see what failed
Result: Confirm import results. If any failed, view specific reasons and fix for re-import.
Scenario 3: Retrieve Previous Import File
Situation: You want to re-download the order file imported last week.
How to do it:
- Set "Import Type" to "Order"
- Set "Created At" to last week
- Find the target record, click ID to enter details
- Click "Original File" link to download
Result: Download the original import file for verification or reprocessing.
2. Feature Guide
Quick Jump: Search & Filter | Data List | Status | Import Types
2.1 Search & Filter
Location: Top of page
Search Box: Search by operator name
Filter Conditions:
| Filter Item | Description | Usage |
|---|---|---|
| Import Type | Filter by data type | Multi-select: Product, Order, Inbound, etc. |
| Status | Filter by processing status | Multi-select: Pending, Parsing, Completed, etc. |
| Merchant | Filter by merchant | Select specific merchant |
| Created At | Filter by creation date | Select start and end dates |
2.2 Data List
List Column Descriptions
| Column | Description | Notes |
|---|---|---|
| ID | Import record number | Click to view details |
| Import Type | Type of data imported | Product, Order, Inbound, etc. |
| Status | Current processing progress | Displayed as colored tags |
| Inserted Count | How many new records were created | - |
| Updated Count | How many existing records were updated | - |
| Merchant | Which merchant this import belongs to | - |
| Operator | Who performed this import | - |
| Created At | When the import started | Supports sorting |
| Updated At | Last update time | Usually completion time |
💡 Tip: Click the number link in the ID column to enter the details page and view complete information and error messages.
2.3 Status Descriptions
| Status | Color | Description |
|---|---|---|
| Pending | Gray | Import file uploaded, queued for processing |
| Parsing | Blue (animated) | System is reading and checking the file |
| Importing | Blue (animated) | Writing data to the system |
| Completed | Green | All data imported successfully |
| Partially Completed | Orange | Some succeeded, some failed - needs attention |
| Failed | Red | Error occurred during import, needs handling |
2.4 Import Types
The system supports importing various types of data:
| Type | Description | Import From |
|---|---|---|
| Product | Batch create or update product data | Product list page |
| Order | Batch create orders | Order list page |
| Inbound | Batch create inbound orders | Inbound list page |
| Return Order | Batch create return orders | Return order list page |
| Bundle | Batch create bundle products | Bundle list page |
| Contact Address | Batch create shipping addresses | Contact address list page |
| Shelf | Batch create warehouse shelves | Shelf management page |
| Inventory Monitor | Batch set up inventory monitors | Inventory monitor list page |
| Shipping Status | Batch update delivery status | Shipment management page |
| Channel Product | Batch set channel-product mappings | Channel settings page |
3. FAQ
Quick Jump: FAQ | Important Notes
3.1 FAQ
▪ My import failed, what do I do?
Steps to handle:
- Use the status filter and select "Failed"
- Click ID to enter the details page
- Scroll down to find the "Error Messages" section
- Expand each row to see specific errors
- Download the original file and fix based on error messages
- Return to the original function page and re-import
▪ What does "Partially Completed" mean?
This means some rows in your Excel file were successfully imported (see "Inserted Count" and "Updated Count"), while some rows couldn't be imported due to errors. Check the details page to see which rows failed, fix them, and re-import only those rows.
▪ Import stuck on "Parsing" for a long time?
Possible reasons: Large file requires more processing time, system is busy and queued, or a system issue occurred. Suggest waiting 10-15 minutes and refreshing the page. If still not complete after 30 minutes, contact system administrator.
▪ How do I know when import is complete?
Three ways:
- Refresh the page: List shows the latest status
- Check status column: Green "Completed" means success
- System notification: System sends notification when complete
▪ What are common import errors?
| Error Message | Meaning | Solution |
|---|---|---|
| SKU is required | Excel has blank SKU fields | Fill in the correct SKU |
| Product not found | Product doesn't exist in system | Create the product first |
| Quantity must be > 0 | Quantity field has 0 or negative | Enter correct quantity |
| Address code exists | This code is already used | Use different code or check "Override" |
| Missing required fields | Excel is missing required columns | Check if using correct template |
▪ Can I download the original import file?
Yes! Enter the details page and click the "Original File" link to download. This helps you fix errors or backup files.
▪ How can I quickly find a specific import record?
Use filter functions:
- By import type: Select "Product", "Order", etc.
- By status: Select "Failed", "Partially Completed", etc.
- By time: Set creation date range
- By merchant: Select specific merchant
▪ How long are import records kept?
Import records are permanently saved in the system. You can query historical records at any time. Original files are also kept for future download.
▪ Why don't some imports show inserted or updated counts?
If the import is still in progress (status is "Parsing" or "Importing"), counts will display after completion. If the import failed, there may be no count records.
▪ Can I cancel an import in progress?
The system currently doesn't support canceling imports in progress. If you find the import file has errors, wait for the import to complete, then fix or delete the data.
3.2 Important Notes
⚠️ Important Reminders
- Build a habit: Check here after every batch import to confirm results
- Handle promptly: Address "Partially Completed" or "Failed" status as soon as possible
- Keep original files: System keeps original files for failed imports for easy download and fix
- Use correct templates: Each import type has its own template - always download the template first
4. Related Features
The following pages can perform imports, and records will appear here:
| Feature | Description | Link |
|---|---|---|
| Product List | Import products | Go |
| Order List | Import orders | Go |
| Inbound List | Import inbound orders | Go |
| Return Order List | Import return orders | Go |
| Contact Address List | Import addresses | Go |
| Shelf Management | Import shelves | Go |